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View Some of our Frequently Asked Questions Below

  • Is Booking Online Secure?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

  • When booking a property, when and how much money is due?

    15% is due when you place your reservation, the second payment is auto-charged to the card used for booking 60 days before your arrival unless you contact us ahead of time to change your form of payment. If reservation is within 60 days the full amount is due upon booking.

  • What is your cancellation policy?

    Our cancellation policy is as follows:

    Owner’s Right to Cancel:
    Owner has the right to cancel the rental agreement (A) until the Owner’s Agent has received the (i) Reservation Deposit and (ii) a copy of the rental agreement signed by the Guest; and (B) if the Owner’s Agent has not received the full balance of rent, taxes, fees, and security deposit by the balance due date.

    Cancellation by Guest:
    (A) Upon the receipt by the Owner’s Agent of Guest’s notice of cancellation at least sixty (60) days prior to the check-in date, which will be confirmed by Owner’s Agent by electronic mail, all payments received by Owner’s Agent shall be returned to Guest, less a one hundred dollar ($100.00) cancellation fee.
    (B) Upon the receipt by the Owner’s Agent of Guest’s notice of cancellation at fifty-nine (59) days or less prior to the check-in date, which will be confirmed by Owner’s Agent by electronic mail, only the rent sent forth for nights which the Owner’s Agent is able to rebook the Rental Property is refundable, less a one hundred dollar ($100.00) cancellation fee (Not applicable for VRBO bookings). The rent for nights where the Owner’s Agent is not able to rebook are non-refundable. Guest’s security deposit shall be returned.

  • Are Pets Allowed

    Unfortunately pets are not allowed. We have a strict no-pet policy in all of our vacation homes. Those found to be in violation of this policy will be subject to a minimum $500 fee and will be evicted.

  • Will I stay in the specific home that I booked?

    Yes! Once you have booked your property the availability calendar will automatically update on our website, as our calendars are always live! This will ensure you always get to stay in the property of your choice! If for some unforeseen reason we are required to move you to another home, we will give you prior notice, as well as ensure that you are relocated to a property with similar specifications to the one you have chosen. If this is not permissible, we will be happy to provide you a full refund.

  • How will I receive my confirmation and arrival instructions?

    All confirmation will be sent via email immediately after your reservation. To make sure you receive your reservation emails please adjust your spam filter to add the domain destinationkauai.com to your list of an accepted email address. You will receive your reservation confirmation email within 24 hours of making your reservation. Your check-in information will be sent 14 days prior to your arrival. This will include your arrival instructions and key code to enter your vacation home.

  • What is my check-in and check-out time?

    Your home will be available for check-in on your day of arrival at 4:00 PM. Check-out is promptly at 10:00 AM on the day of your departure from your vacation home. Early check-ins or late check-outs can be requested for an additional charge. Prices vary per unit and availability. Complimentary early check-ins and late check-outs can be arranged within 48 hours prior to your arrival based on availability.

  • What should we do if we have an issue with the home?

    During regular business hours, you may call us toll-free at 1 808 647-2147 and speak directly with our team members. In emergency situation within your vacation home property please call 808 651-0710 or 808 346-7509.

  • Is smoking allowed in your homes?

    No. All our properties are strictly non-smoking. Smoking is never allowed in any of our properties. Some of the locations also enforce no smoking policies on their grounds per the HOA. If smoking occurs in a property, you may be asked to leave the property immediately and/or if additional cleaned service is needed to remove the smell of smoke, your card will be charged for such services.

  • Are the properties cleaned daily?

    All of our homes undergo a regimented cleaning process prior to and after your stay. However, during your stay, our cleaning crew does not enter your vacation home. Guests are not required to clean the property themselves, however, cleaning supplies such as a vacuum, mop, and broom are provided to cover any mid-stay spills or other such occurrences. At a guest's request at least 48 hours prior, a mid-stay clean can be arranged for an additional standard cleaning rate fee. Some homes require a mid-stay clean when booked for an extended period of time.

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